How a Video Consultation Works for Patients

A video consultation is a private, one-on-one call with a verified doctor, right from your phone. It is a simple, step-by-step process designed to be easy for everyone, including first-time users. You do not need to visit a clinic to get professional medical advice.

Step 1: Find and Choose Your Doctor

Start by searching for the type of doctor you need, such as a general physician, dermatologist, or pediatrician. On HealthTeky, every doctor’s medical registration is verified, so you can trust their credentials. You can see their profile, experience, and fees before you book.

• Search by specialty or symptom.
• Check the doctor’s verified registration badge.
• Review available time slots and consultation fees.

Step 2: Book and Pay Securely

Select a time slot that works for you and confirm the booking. You will pay securely online using UPI, cards, or net banking. The payment is only processed once the consultation is scheduled. If you need to cancel, you can do so before the appointment starts.

• Choose a convenient time slot.
• Pay securely via UPI, card, or net banking.
• Receive a confirmation on your phone and WhatsApp.

Step 3: Join the Video Call

At the scheduled time, you will receive a link to join the video consultation. You can join directly from your mobile browser or the HealthTeky app. Make sure you are in a quiet place with a stable internet connection. The doctor will see you on screen, and you can talk just like you would in a clinic.

• Click the link sent to your phone or WhatsApp.
• Ensure your camera and microphone are working.
• Find a quiet, well-lit spot for the call.

What to Expect During the Call

The doctor will listen to your concerns, ask questions, and examine you through the video. They may ask you to show certain areas of your body or hold up a report. The conversation is private and confidential. The doctor will discuss next steps, which may include a prescription or a recommendation for a lab test.

• Share your symptoms and medical history.
• Show relevant documents or photos if asked.
• Ask questions about your condition and care.

After the Consultation

Once the call ends, your prescription and any reports will be saved to your HealthTeky account. You can access them anytime, share them with family, or download them. If the doctor orders lab tests or medicines, you can order them directly through the platform and get them delivered.

• Access your digital prescription instantly.
• Order medicines or lab tests online.
• Keep all records in one place for your family.

Questions people ask

General information from the HealthTeky team, not medical advice. In an emergency, call 112 or go to the nearest hospital.