Privacy Policy

Last updated: 26 October 2026

HealthTeky is run by Socialify Inc. This policy explains what we collect when you use healthteky.com, why, who can see it, and the choices you have. We wrote it to be read, not skimmed past. It follows India's Digital Personal Data Protection Act, 2023 and the Telemedicine Practice Guidelines, 2020.

What we collect

Account details: your name, email, mobile number and password (stored only as a one-way hash).
Health information you choose to give us: age or date of birth, blood group, medical history, pre-visit forms, family members you book for, and the reports or prescriptions you upload.
Consultation records: appointments, the doctor's notes and e-prescriptions, and chat messages between you and your doctor.
Doctor and staff details: for doctors, registration number, certificate, qualifications, fees and payout bank account (the full bank account and PAN numbers go straight to Razorpay; we keep only the last four digits).
Payments: handled by Razorpay. We never see or store your card, UPI PIN or net-banking details - we keep only the payment reference, amount and status.
Sign-in security: the IP address and device of each sign-in, kept for up to six months to detect account misuse.

How we use it

To book, run and follow up your consultations, lab tests and orders, and to send the reminders you asked for.
To pay doctors, hospitals and labs their share after a visit, and to issue receipts and invoices.
To keep HealthTeky safe: verifying doctors, preventing fraud and abuse, and meeting legal duties.

We do not sell your data, rent it, or use your health information for advertising.

Who can see your health information

Your doctor sees your profile, pre-visit form and the records you share, for the appointments you book with them.
A hospital or lab sees what it needs to fulfil your order or appointment there.
HealthTeky staff access records only to support you, investigate a problem you report, or when the law requires it.
Service providers that run parts of HealthTeky on our behalf, under contract: Amazon Web Services (hosting and encrypted file storage), Razorpay (payments), SocialifyMeet (video consultations, run on our own servers; HealthTeky does not record calls), and our email provider.
Authorities, only when we are legally required to share information.

AI Cure and AI features

Trials for me (AI Cure): the diagnosis, stage, test results, age, sex and city you type are used only for that one search and are not saved. The diagnosis and country are sent to ClinicalTrials.gov (run by the US National Library of Medicine) to look up trials.
Following a disease saves which disease you follow, to send you a weekly notification. Stop following at any time.
Research access: if you apply, we keep your name, institution, role, email, profile link, what you want to study, and the version and date of the terms you accepted, to decide and record your access.
Idea Ledger posts (comments, test plans and results) are shown to other approved researchers and may be shared as open data. Never include patient-identifying information.
AI requests (for example an AI Cure briefing or a Hypothesis Lab question) are sent to our AI model provider (currently Groq, in the United States) to be answered. Briefings use public research data only; do not type personal or patient information into AI questions.

Storage and security

Your data is stored on servers we control in AWS data centres. Medical files, prescriptions and chat attachments are kept in private storage and opened only through short-lived signed links. Connections to HealthTeky are encrypted (HTTPS). No system is perfectly secure, but we work to protect your data and will tell you and the authorities promptly if a breach affects you.

How long we keep it

We keep your account while you use HealthTeky. Consultation records and prescriptions are kept for as long as medical and tax laws require (generally at least three years after the last visit). Sign-in records are deleted after six months. When you delete your account we erase or anonymise the rest, except what the law requires us to keep.

Your choices and rights

See and correct your details any time under My profile; download prescriptions and reports from Records.
Ask for a copy of your data, its correction or deletion, or withdraw consent, by writing to us. Withdrawing consent may mean we can no longer provide some services.
Turn off notifications in your browser or device settings.

Cookies

We use only the cookies needed to keep you signed in and to protect forms against forgery. We do not use advertising or cross-site tracking cookies, so there is no cookie banner.

Site statistics

To improve HealthTeky we count visits without cookies: which pages are opened, for how long, the kind of device and browser, the language, the website that sent you, and the city your internet address points to. Your internet address itself is not stored. If you are not signed in, you are counted with a code that changes every day, so you cannot be recognised from one day to the next. If you are signed in, visits are counted against your account and whether you use HealthTeky as a patient, doctor or hospital. Nothing you type is recorded, and these statistics are never sold or shared. They are kept for 14 months.

You can switch this off for this browser:

Children

Accounts are for adults (18+). Parents and guardians can book for children as family members on their own account.

Contact and grievances

Questions, requests or complaints about your data: privacy@healthteky.com. We reply within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.

We may update this policy; if a change matters, we will tell you on the site or by email before it applies.