For patients

Insurance Coverage Made Simple on HealthTeky

HealthTeky lets you book verified doctors and pay securely using your health insurance. All steps are guided in your preferred language, so you can focus on getting care, not paperwork.

How HealthTeky Uses Your Insurance

HealthTeky partners with major health insurers to accept your policy when you book a doctor or lab test. The platform handles the payment flow securely, so you don’t have to worry about manual paperwork.

Once the visit is completed, you can submit the claim details directly through the app, and the insurer processes it while you stay on the platform.

  • Verified doctors accept insurance
  • Secure payment integration
  • Easy claim submission

What Services Are Covered

Most health plans cover doctor consultations, lab investigations, and prescribed medicines. On HealthTeky, you can book any of these services and use your insurance to pay.

All transactions are recorded in your account, so you can review the coverage and claim status at any time.

  • Clinic visits
  • Video consultations
  • Lab tests
  • Medicines

Claim Process Made Easy

After you complete a visit or order a test, you can upload the required documents and claim details from the app. The process is guided step‑by‑step, with clear prompts.

Your claim status is visible in the dashboard, and once approved, the amount is credited to your bank account or reimbursed as per the insurer’s policy.

  • Upload documents
  • Track status
  • Get reimbursement

Tips for Using Insurance on HealthTeky

Before booking, check your plan’s coverage details in the app. Ask the doctor if the procedure is covered, and keep any receipts for reference.

Use the in‑app payment option to ensure the insurer receives the claim details automatically. If you face any issues, our support team is ready to help.

  • Verify coverage before booking
  • Use in‑app payment
  • Contact support

Questions people ask

Can I use my health insurance for a video consultation?

Yes, most health plans cover video consultations booked through HealthTeky. The payment is processed the same way as a clinic visit.

Do I need to provide any documents for a claim?

The app guides you to upload the necessary documents such as the bill and prescription. These are submitted directly to your insurer.

Will my insurance cover the cost of medicines?

Many plans cover prescribed medicines. Check your plan’s formulary in the app before ordering to confirm coverage.

How do I track my claim status?

The claim status is visible in your HealthTeky dashboard under the 'Claims' section. You’ll receive notifications when the status changes.

General information from the HealthTeky team, not medical advice. In an emergency, call 112 or go to the nearest hospital.