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For patients

Your Payment & Insurance Guide on HealthTeky

Paying for medical care in India can be confusing. HealthTeky simplifies it with secure online payments, insurance integration, and clear billing. Read on to see how.

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Secure Online Payments

HealthTeky lets you pay for doctor visits, lab tests, and medicines using major credit cards, UPI, net banking, or wallet. All transactions are encrypted and protected.

  • Credit/Debit Card
  • UPI
  • Net Banking
  • Wallet

Insurance Integration

If you have health insurance, you can link it to your HealthTeky account. The platform will automatically calculate co‑pay and submit claims where possible.

  • Link policy
  • Automatic co‑pay calculation
  • Claim submission

Transparent Billing

Before any consultation, you’ll see the exact fee, any discounts, and the final amount after insurance. No hidden charges.

  • Pre‑consultation fee preview
  • Discounts for family plans
  • Final amount displayed

Multilingual Support

All payment screens and receipts are available in Hindi, Tamil, Telugu, Bengali, and more. You can also receive SMS/WhatsApp confirmations in your language.

  • Hindi
  • Tamil
  • Telugu
  • Bengali
  • WhatsApp receipts

Help & Support

If you face any payment issue, our 24/7 support team is reachable via chat, WhatsApp, or phone. We also offer a self‑service FAQ.

  • Live chat
  • WhatsApp support
  • Phone helpline

Questions people ask

Can I use my health insurance on HealthTeky?

Yes, link your policy in the app and the platform will calculate co‑pay and submit claims where applicable.

What payment methods are accepted?

Credit/Debit card, UPI, net banking, and major wallets like Paytm, Google Pay, and PhonePe.

Will I see the final amount before booking?

Yes, the fee preview shows the exact cost, discounts, and insurance deductions before you confirm.

What if my payment fails?

You can retry the transaction or choose another method. If the issue persists, contact support via chat or WhatsApp.

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General information from the HealthTeky team, not medical advice. In an emergency, call 112 or go to the nearest hospital.