HealthTekyVirtual Consultation Guidelines for Patients
Booking a virtual consultation is quick and easy. Follow these simple steps to connect with a verified doctor, prepare your device, and get the care you need from home.
How to Book a Virtual Consultation
Start by searching for a specialist on HealthTeky. Once you find a doctor, select a convenient time slot and confirm your appointment. Pay securely through the app or WhatsApp and you’ll receive a booking confirmation.
- Search for doctor by specialty or location
- Choose a time slot that fits your schedule
- Confirm booking and make payment
- Receive appointment confirmation
What You Need for a Smooth Call
A stable internet connection and a device with camera and microphone are essential. You can use the HealthTeky app or WhatsApp to join the video call.
- Device with camera and microphone
- Stable Wi‑Fi or mobile data
- HealthTeky app or WhatsApp installed
During the Consultation
The doctor will ask you questions about your symptoms and medical history. They may view your uploaded reports and prescribe medication or lab tests directly through the platform.
- Doctor asks about symptoms and history
- Review of uploaded reports
- Prescription or lab test orders
After the Consultation
Your prescription, lab orders, and follow‑up reminders are stored in your HealthTeky account. You can access them anytime and share with other family members.
- Prescription and lab orders saved in account
- Follow‑up reminders set automatically
- Share records with family members
Privacy and Security
All video calls and data exchanges are encrypted. Payments are processed securely, and your personal information is protected under India’s DPDP Act.
- End‑to‑end encryption for calls
- Secure payment processing
- Compliance with DPDP Act
Questions people ask
Do I need to install an app?
You can book and join a consultation via the HealthTeky app or directly on WhatsApp, whichever you prefer.
Is the consultation free?
You pay the doctor’s fee at the time of booking. There are no hidden charges.
Can I use my existing medical records?
Yes, you can upload or link your past reports and prescriptions to your HealthTeky account.
What if the call fails?
If the connection drops, you can reschedule the appointment or contact support for assistance.
General information from the HealthTeky team, not medical advice. In an emergency, call 112 or go to the nearest hospital.