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Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics

RecruitingNAAges any - anyAllBao Yan
NCT06967350 on ClinicalTrials.gov โ†—
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In plain words

What the trial is, and whether it could suit you

CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)๏ผŒ which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.

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๐Ÿ“‹ Eligibility rules (as published)
Inclusion Criteria: * (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period. Exclusion Criteria: * (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
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What it tests

  • CARE & AIDET communication mode
  • CARE communication mode
  • AIDET communication mode
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Where

1 site
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, China
๐Ÿค Taking part is your choice, and you can leave at any time. Only the trial team can confirm you are eligible โ€” always decide together with your own doctor.
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