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WhatsApp AI Support vs Paper Support for First-Time Hearing Aid Users

RecruitingNAAges 18 Years - anyAllUniversity of Pretoria
NCT07690670 on ClinicalTrials.gov ↗
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In plain words

What the trial is, and whether it could suit you

The purpose of this study is to advance hearing care in low- and middle-income countries (LMICs) through the rigorous evaluation and optimization of innovative interventions and technologies. This study encompasses the following key aim: This study aims to evaluate the effectiveness of a WhatsApp-delivered AI-enabled support and acclimatization programme for adults receiving preset hearing aids in low-resource community settings. The AI-enabled programme combines two complementary components delivered through the same WhatsApp channel: (i) a structured push programme of 16 voice notes and images delivered over four weeks, and (ii) an on-demand artificial-intelligence (AI) conversational support agent available throughout the four-week intervention period. The primary objective is to determine whether this WhatsApp-delivered AI-enabled programme results in superior hearing aid self-effic

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📋 Eligibility rules (as published)
Inclusion Criteria: * 18 years and older * Confirmed mild to severe (20 to \< 80 dB PTA in both ears) hearing loss (determined during baseline assessments) * Willing/available to commit to 5-week follow-up * Must have access to their own personal WhatsApp * Functional proficiency in English, isiXhosa, or Sepedi sufficient to provide informed consent and to self-complete the study outcome measures in one of these three languages, as judged by the recruiting CHW during the screening conversation. Exclusion Criteria: * Younger than 18 years * Hearing loss too severe (≥80 dB HL PTA) * Normal hearing (\<20 dB HL PTA) * Middle ear pathology, such as otitis media, active drainage from the ears. * Unwilling/unavailable to commit to a 5-week follow-up. * Unilateral hearing loss * No access to WhatsApp/only has access via another individual's WhatsApp * Home language other than English, isiXhosa, or Sepedi, where the individual does not have functional proficiency in any of these three languages.
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What it tests

  • Go Ultra Hearing Aids
  • WhatsApp-delivered AI-enabled support
  • Paper-Based Support Programme
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Where

2 sites
Atteridgeville Community
Pretoria, South Africa
Khayelitsha Community
Cape Town, South Africa
🤝 Taking part is your choice, and you can leave at any time. Only the trial team can confirm you are eligible — always decide together with your own doctor.
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